At Genting Casino Stockport, responsible gaming is treated as a core compliance obligation. This document sets out the measures in place, the tools available to customers, and the external support services signposted in accordance with obligations under UK gambling regulation.
Regulatory Obligations
Genting Casino Stockport operates within the framework established by the UK Gambling Commission. Under Licence Condition 3.3.1, all licensed operators are required to make information readily available on how to gamble responsibly and how to access help for problem gambling. This includes providing access to spend and time controls, reality checks, self-exclusion options, and clear signposting to support organisations.
Responsible gaming procedures at Genting Casino Stockport are designed to meet these requirements in full. Safer gambling information is not directed only to customers already identified as at risk. This information is available to all customers at all times.
Player Protection Tools
The following controls are available to customers who wish to manage their gambling activity.
Deposit limits
Customers may set a limit on the amount they deposit within a defined time period. Requests to lower a limit take effect immediately. Requests to raise a limit are subject to a cooling-off period before they become active.
Time limits and reality checks
Customers may set a limit on the duration of a session. Reality check notifications can be configured to appear at regular intervals during play, prompting a review of time and spend.
Self-exclusion
Customers who wish to take a break from gambling may request self-exclusion directly through the venue or customer support channels. Self-exclusion prevents access to gambling facilities for the duration of the chosen period. Excluded customers are not contacted with promotional material during an active exclusion.
Account closure
Customers may request permanent closure of their account at any time. This is separate from a temporary self-exclusion and is processed without a cooling-off period upon request.
GAMSTOP National Self-Exclusion
In addition to the self-exclusion option administered directly by Genting Casino Stockport, customers may register with GAMSTOP, the national online self-exclusion scheme for UK-licensed gambling sites and apps. GAMSTOP is a free service. Registration blocks access to all participating UK-licensed operators for the chosen exclusion period.
Available exclusion periods through GAMSTOP are as follows:
- Short-term: 6 months
- Medium-term: 1 year
- Long-term: 5 years
Customers who register with GAMSTOP should also request self-exclusion directly with Genting Casino Stockport if they wish to ensure exclusion applies to the land-based venue as well as to online services.
Identifying Concern
Staff at Genting Casino Stockport are trained to recognise indicators of gambling-related harm. These may include extended session durations, visible distress during play, or patterns of behaviour that suggest a customer may be experiencing difficulty. Where such indicators are observed, staff are authorised to initiate a conversation and provide information about available support.
Customers may also self-identify concern and approach any member of staff or contact the support team directly. No formal process is required to access responsible gaming information or to request a limit or exclusion.
Protecting Vulnerable Persons and Minors
Access to gambling at Genting Casino Stockport is restricted to persons aged 18 and over. Age verification is conducted in accordance with the applicable verification procedures. The company does not knowingly permit access to gambling services to anyone who is underage or who has been identified as a vulnerable person for whom gambling poses a risk of harm.
If there is concern that a person under 18 may be attempting to access gambling services, contact should be made immediately using the details provided in the Contact section of this site.
External Support Services
The following organisations are signposted to customers who may need support. These services are independent of Genting Casino Stockport.
GamCare
GamCare operates the National Gambling Helpline, available 24 hours a day, seven days a week. The helpline number is 0808 8020 133. GamCare also provides online chat support and a network of treatment services across the UK.
NHS Gambling Clinics
The National Health Service provides specialist treatment for gambling-related harm through dedicated clinics. Referrals can be made through a GP or through self-referral, depending on the clinic. Details are available through the NHS website.
Gamban
Gamban is software that blocks access to gambling websites and applications across devices. It can be used alongside self-exclusion as an additional layer of restriction.
Responsible Advertising
Genting Casino Stockport adheres to the gambling industry code for socially responsible advertising, administered by the Industry Group for Responsible Gambling (IGRG). Marketing communications are not directed at minors or at individuals who have self-excluded. Content is not used that targets vulnerable persons or that presents gambling as a solution to financial difficulty.
Contact for Responsible Gaming
Customers who wish to set a limit, request self-exclusion, raise a concern, or obtain further information about responsible gaming procedures at Genting Casino Stockport should contact the customer support team. Contact details are available on the Contact page of this site.
Requests related to self-exclusion or account restrictions are treated as priority communications and are processed without delay.